anytypeofloan.co.uk Treating Customers Fairly
Here at anytypeofloan.co.uk, we pride ourselves on the fact that we follow and abide by the philosophy of Treating Customers Fairly (TCF) as laid down by the Office of Fair Trading (OFT).
We have procedures and systems in place that allow us monitor our performance and ensure that if any errors are made when dealing with a customer, then we put them right immediately and take steps to ensure these errors do not happen again. In addition, we can assure you of the following in all of your dealings with us:
- We endeavour to keep all of our customers updated about the process of their application
- We train all of our staff to uphold and deliver on TCF at every contact with the customer
- We act upon complaints immediately and promise a response to any complaint within 24 hours
- We do not not use jargon and ensure all of our product literature and marketing is in clear, easy to understand English.
- We do not charge any fees to customers, ensuring that if their application does not procedd then they will not have incurred any fees.
- We do not offer advice as to the suitablity of any loan product
Guarantor Loans Treating Customers Fairly is what we do every day and we constantly monitor this to ensure there are no gaps in our delivery of this very important directive. For a full breakdown please download the following document (in PDF format)
